TERMS AND CONDITIONS

  1. IDENTIFICATION AND CONTACT

The Website (www.iniestaexperience.com) is owned by AI8 IMMERSIVE EXPERIENCE, SL. with Tax ID B26881862, with registered office at: Via Agusta 17 principal, 08006 Barcelona, Spain, and its email address is info@iniestaexperience.com (hereinafter, “El Juego Interior”, “we”, and/or “our”).

  1. PURPOSE AND SCOPE OF APPLICATION

Use of the Website and the purchase of Tickets grants the user the status of customer (hereinafter, “Customer”).

As a Customer, you acknowledge that, at the time of making the purchase (hereinafter, “Purchase”), you are aware of the General Conditions published on the Website and available at the Establishment, and you expressly declare that you accept them without reservation.

Completing the Purchase and its confirmation implies full and complete acceptance of these General Conditions, as well as acceptance of the remaining Legal Terms and any others expressly indicated that apply to the Purchase.

  1. PURCHASE CONDITIONS

3.1. Online Ticket Purchase

By using the Website and making Purchases, Customers agree to:

  1. Use the Website to make legally valid inquiries or Purchases.

  2. Not make false or fraudulent Purchases. If it is reasonably considered that a Customer has made such a Purchase, we will be authorized to cancel it and inform the relevant authorities.

  3. Provide truthful and accurate information necessary to process the Purchase.

    By making a Purchase through the Website, you declare that you are over 18 years of age and have legal capacity to enter into contracts.

  1. How to Make a Purchase

    To make a Purchase, you must follow the online Purchase procedure, completing all fields that appear as mandatory and selecting the day and type of ticket you wish to purchase, thereby entering the order (hereinafter, the “Order”) into the “Shopping Cart”. All Tickets include information about their characteristics and price, including applicable taxes.

    You must provide the necessary information to complete the Purchase as requested in the Purchase form, with the Customer being responsible for the accuracy of the personal data provided.

    After final validation of the Purchase by the chosen payment gateway, you will receive an email with Order confirmation along with the Tickets in electronic format. This email will contain the price, applicable taxes, as well as information regarding the Tickets purchased and information about El Juego Interior. You must keep the Order confirmation as proof of the same.

    We reserve the right not to confirm an Order for reasons such as an abnormal Order or suspicion regarding the buyer’s age. Notwithstanding the foregoing, we will inform you of such circumstances as soon as possible, offering, when possible, an alternative solution.

  2. Technical Means to Correct Errors

    The Website has confirmation windows in each section of the Purchase process. Likewise, the Website provides details of everything you have added to your Shopping Cart, so that, before making payment, you can check and, if necessary, modify the details of your Order.

    If you detect errors in the Order after completing the Purchase process, you must contact us immediately, no later than 48 hours, at the email address ……………………………………………….. indicating in the subject line “ORDER ERROR” and the Order reference code, to correct the error.

3.2. Product Purchase at Box Office

Customers will also have the option to purchase Tickets at the Establishment’s box offices, subject to availability, during opening hours and with the payment methods available at any given time at the Establishment’s box offices.

The Purchase will be governed by the provisions of these General Conditions insofar as they apply.

  1. TICKETS

4.1. Tickets

Tickets are personal and non-transferable. It is prohibited to modify or copy tickets. Each Ticket is reserved for use by the person whose name and surname appear on it. Upon entry to the Establishment, we may require a document (ID card, residence permit, or passport) that allows identification of the bearer.

4.2. Product Validity

The validity of a Ticket may be verified by various means; therefore, you as a Customer bearing the Ticket agree to present the Ticket upon entering the Establishment. It may be presented in printed form, provided it has minimum quality for reading, or in electronic format. Tickets are purchased for a particular day, so they will only be valid for the day they were purchased, losing the right to access the establishment if they are not used on that date.

If a Ticket is counterfeit or fraudulently acquired (involving a report to the competent authorities), it will be destroyed and its bearer will not be admitted to El Juego Interior’s facilities.

  1. PRICE AND PAYMENT METHOD

5.1. Price

The prices of Tickets are those shown on the Website at the time you place an Order and/or those indicated at the Establishment’s box office when you make the Purchase, in both cases including applicable taxes.

Prices may change at any time, but possible changes will not affect Orders for which a Purchase confirmation has already been sent.

The prices indicated for each type of Ticket will be expressed in euros (€). Unless otherwise indicated, the prices of products displayed on our website include legally applicable taxes (Spanish VAT).

5.2. Payment Method

If you are placing the Order online, once you have selected the Tickets you wish to purchase, they will be added to your Shopping Cart. The next step will be to process the Purchase and make payment. To do so, you must follow the steps of the Purchase process, filling in or checking the information requested at each step. Likewise, during the Purchase process, before making payment, you may modify the details of your Order. All charges made will be detailed prior to Purchase confirmation, including the breakdown of prices and applicable taxes.

You may use as payment methods those indicated on the Website. We reserve the right to suspend processing of the Order in case of rejection of payment authorization by the bank or payment entity in question.

No payment methods other than those specified directly on the Website or established at the Establishment will be accepted. All transfers and electronic payments made are carried out through secure ports to ensure data protection. All data travels encrypted through the secure payment platforms of the gateways and is not stored. Confidential credit or debit card payment data is transmitted directly and securely to the financial institution.

If you make the Purchase and payment online, we will issue the invoice in electronic format. If, on the other hand, the Purchase is made at the Establishment’s box office, you may request the purchase receipt or invoice. The invoice will be issued in the name of the natural or legal person who places the online Order or makes the in-person Purchase, so the Customer must ensure that the buyer’s details are correct and complete. Subsequent changes will not be possible. To preserve data confidentiality, duplicate invoices will only be issued to the contract holder. Duplicates will not be issued to third parties.

  1. ADMISSION, ATTENDANCE, AND ESTABLISHMENT RULES

We reserve the right to deny admission in case of non-compliance by Customers with any of the Terms and Conditions and/or any others specified at the time of Ticket Purchase. In these cases, Customers will not be entitled to a refund.

Likewise, and generally for entry to the Establishment, unless expressly indicated otherwise:

  1. Unauthorized use of photographic and recording equipment is prohibited. Photos, videos, and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs), and the Customer’s own food and drink may also be prohibited (please check with the Establishment).

  2. Only the Ticket presented for the first time at the establishment’s facilities will be accepted as valid, and subsequent attempts to access with the same Ticket will not be admitted.

  3. You must present the Ticket at the indicated control point where, by means of a scanner, only the first bearer of the printed Ticket or the electronic ticket with the same barcode will be granted access.

  4. Upon entering the Establishment, the Customer may be subject to a search according to law. Entry of objects that may be considered dangerous by the Event organization or prohibited by current regulations is not permitted.

  1. PROHIBITIONS

  1. The Purchase of Tickets may be restricted at the organization’s sole discretion to a maximum number of Tickets per person, per buyer, per credit card and, for some Events, per family, as indicated in each case. This policy aims to prevent unfair practices in the Purchase of Tickets. If you make purchases in violation of the Legal Terms and/or the purchase conditions indicated therein, we reserve the right to cancel the Tickets without prior notice. If you need to purchase a greater number of Tickets than permitted in each case, please contact us.

  2. You may not resell or transfer your Tickets when prohibited by law, when they are nominative, or when expressly indicated as non-transferable. If you need to change or transfer Tickets, please contact us. Illegal resale (or attempted illegal resale) of a Ticket constitutes grounds for seizure or cancellation of said Ticket without refund or any other type of compensation.

  3. A Ticket may not be used for advertising, promotions, contests, or raffles unless our reliable and written authorization is obtained in advance.

  1. CANCELLATION POLICY, REFUNDS, AND RIGHTS

8.1. Returns

The sale of Tickets does not allow changes or returns, except in cases provided for in current legislation and in case of a possible incident with access to the Establishment. In the event that access to all or part of the Establishment is not possible, the proportional part of the amount corresponding to the affected area may be refunded.

The impossibility of attending the Establishment on the day stated on your Ticket or making an error when purchasing the Tickets are not grounds for their return. The Customer may not exercise the right of withdrawal, in accordance with the Consumer and User Law and retail trade regulations.

If a return is possible in accordance with the provisions of this section, it will be made by the same method used in the payment method.

8.2. Cancellation

In case of cancellation for reasons attributable to El Juego Interior, we will inform you by announcing said cancellation. If that happens, we may offer a refund of the sale price of the Tickets or offer you a change of day to access the Establishment.

If we offer a change of day, if the Customer cannot attend on the new date, a refund of the sale price of the Tickets will be offered. The Customer must inform El Juego Interior if they cannot attend the Establishment on the new date within the established period; otherwise, we may confirm your reservation for the new date and you will not lose the right to request a refund.

In case of refund, it may be made within fifteen days from the date of public communication, unless El Juego Interior indicates another specific period for the refund in the communication, and always at the Customer’s request. After this period has elapsed without the request having been submitted, no refund will be accepted.

The refund of the Ticket amount will be made by the same means used during the Purchase process, within the periods provided by applicable legislation.

  1. LIMITATIONS OF LIABILITY

9.1. Limitation of Liability

We will not assume liability for personal or material damages caused by negligence or non-compliance with the rules of conduct and use of the Establishment’s facilities.

9.2. Force Majeure

We will not assume liability for possible cancellations of Services and/or closure of the Establishment due to force majeure, such as pandemics, wars, strikes, fire, explosion, storm, flood, epidemic, or any other natural disaster, etc. Economic losses (including loss of income, profits, contracts, business, or anticipated savings) or loss of goodwill or reputation or losses from special or indirect damages suffered or incurred arising from or in connection with these General Conditions.

During the events named above, the obligations acquired in these General Conditions will be understood as suspended while the cause that originated it persists.

The provisions of this section do not affect your legal rights as a consumer, nor your right of withdrawal, as provided in applicable regulations.

  1. INTELLECTUAL AND INDUSTRIAL PROPERTY

The contents of the website are the property of El Juego Interior and are fully protected in accordance with Royal Decree 1/1996, of April 12, which approves the consolidated text of the Intellectual Property Law. Consequently, any download or copy of a page or part of the website is authorized only if the notification of copyright and other protected terms is not modified.

The trademarks, trade names, or distinctive signs of any kind that appear on the Website are owned by El Juego Interior or, if any, Collaborating Companies, or have been published with the consent of their legitimate owners, without it being understood that access to the Website grants Users any rights over said trademarks, trade names, and/or distinctive signs.

To make any type of observation regarding possible violations of intellectual or industrial property rights, as well as regarding any of the Website and/or Training Content, you may contact us through the email info@iniestaexperience.com attaching the relevant information.

In any case, we will not assume any liability regarding intellectual or industrial property rights owned by third parties that are infringed by Website Users, Customers, or any other person outside El Juego Interior.

  1. DATA PROTECTION

The personal information or data you provide as a Customer will be processed in accordance with the provisions of the Privacy Policy. We ensure the confidentiality of the data provided for the acquisition of Tickets through the Website and its processing in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter, “GDPR”) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter, “LOPDGDD”).

You can access all information about how El Juego Interior processes your data in El Juego Interior’s Privacy Policy and/or contact us at info@iniestaexperience.com

  1. ENTIRE AGREEMENT

These General Conditions and the other Legal Terms of the Website, as well as any document expressly referred to therein, constitute the entire agreement between us and the Customer.

  1. PARTIAL INVALIDITY

If any part of these General Conditions is declared null and void by a final resolution issued by a competent authority, the remaining General Conditions will remain in force, without being affected by said declaration of nullity.

  1. MODIFICATION

We reserve the right to review and modify these T&C at any time. As a Customer, you will be subject to the T&C in force at the time you use the Website and/or make the purchase of Tickets.

  1. ASSIGNMENT

These General Conditions constitute a binding contract for both you, as a Customer, and us, as well as for the respective successors, assignees, and beneficiaries. You may not transmit, assign, encumber, or otherwise transfer the contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We may transmit, assign, encumber, subcontract, or otherwise transfer the contract or any of the rights or obligations derived from it, at any time during its validity.

For the avoidance of doubt, such transmissions, assignments, encumbrances, or other transfers will not affect the rights that, if applicable, you have recognized as a consumer by law, nor will they cancel, reduce, or otherwise limit the guarantees, both express and implied, that may have been granted.

  1. WAIVER

The failure to require, on our part, strict compliance by Customers with any of the obligations assumed under the Legal Terms, or these General Conditions, or the failure to exercise on our part the rights or actions that may correspond under the contract or these General Conditions, will not constitute a waiver or limitation in relation to such rights or actions, nor will it exempt you from complying with such obligations.

No waiver on our part of a specific right or action will constitute a waiver of other rights or actions derived from the contract or these General Conditions, nor will it take effect, unless it is expressly established as a waiver and is formalized and communicated to the Customer in writing.

  1. APPLICABLE LAW AND JURISDICTION

The use of the Website and the Ticket Purchase contracts through the Website or at our box offices are governed by Spanish law. Any dispute that arises or is related to the use of the Website or such contracts will be submitted to the exclusive jurisdiction of the courts and tribunals of Barcelona, unless legislation prevents it. You may also access the European online alternative dispute resolution system through the following link: EU Online Dispute Resolution Platform. If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.